FAQ

• 01. There are so many things to choose from, what should be my first Calico Critter purchase?
• 02. Can Calico Critters clothing be removed? Are there other outfits available for purchase?
• 03. Are there other types of Calico products I can buy for my child – books, puzzles, etc?
• 04. How do I get a copy of an invoice?
• 05. What's your refund policy?
• 06. How do I make a complaint, request a refund, or contact customer service?
• 07. How can I cancel an order?
• 08. What are the details for FREE STANDARD SHIPPING promotions?

Answers

01. There are so many things to choose from, what should be my first Calico Critter purchase?

It depends on the age of your child, but in general the best entry level item is the Cozy Cottage home which comes with some furniture and Freya Chocolate Rabbit critter. Once the child is ready for more detailed play pieces, there are lots of homes and furniture sets to choose from.
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02. Can Calico Critters clothing be removed? Are there other outfits available for purchase?

Calico Critters families include a variety of figures including adults, children, babies, twins, triplets, and cradle babies.  Figures are dressed in removeable clothing and accessories that are interchangeable with figures of the same size.
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03. Are there other types of Calico products I can buy for my child – books, puzzles, etc?

If you visit our website, www.calicocritters.com, you will find coloring and activity games for your child to play. These are free. We do not presently sell puzzles or the like.
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04. How can I get a copy of an invoice?

• Check your email history, an invoice is emailed to you at the time of purchase.
• If you have created an account, one of the many benefits, is that you can see all of you order history.  To see a receipt, go to My Account, then Order History.  Click through any any order to see the invoice.
• If you placed the order as a guest only, please reach out to us through the Contact Us link and we'll send you a copy shortly.

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05. What's your refund policy?

All sales are final. No returns accepted.

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06. How do I make a complaint or contact customer service?

For the best response, use the form on the Contact Us page to reach out to us directly.  We'll respond quickly as we can, during regular working hours: Monday - Friday 8:30am to 5:00pm EST.
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07. How can I cancel an order?

Unfortunately, we do not offer cancellations after orders are placed.
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08. What are the details for FREE STANDARD SHIPPING promotions?

FREE STANDARD SHIPPING promotions only apply to Ground shipping and are not available for Alaska, Hawaii, and Puerto Rico.
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